Why isn't my Bluetooth scanner working?

If your Bluetooth scanner isn't responding, try these steps:

  1. Make sure that Bluetooth is turned on for your phone. Bluetooth options are typically located in the Settings menu.
  2. Make sure that your Bluetooth scanner is paired with your phone. If not, follow these steps:
    • Put your scanner in discoverable mode.
    • In the Bluetooth menu on your phone, scan for available Bluetooth devices.
    • Your scanner should come up. Tap to pair with it.
  3. Tap the power button on your scanner twice to reestablish a connection with your phone. The power button is located directly behind the larger trigger button.

If these steps do not resolve the issue, please send us a support request through the Support and Feedback menu.


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